FAQs

Below FAQ are some common concerns of our clients before making their first order.
If you have other questions, please just send it to contact@viberadiant.com.

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  • 🌟 General Information
  • 🚚 Shipping & Delivery
  • 🔄 Returns & Refunds
  • 🎨 Custom Orders
  • 💳 Payments

Need Help?

If you have any questions or need immediate assistance, click the button below to get in touch with our Customer Service team.

If we’re unavailable, feel free to email us, and we'll get back to you within 20-36 hours!

🌟 General Information

What makes your neon signs unique? Our neon signs are crafted using high-quality LED technology, offering vibrant colors and energy efficiency. Each design is customizable to suit your personal or business needs, ensuring a unique and eye-catching addition to any space.
Yes, our neon signs are designed with safety in mind. They operate at low voltage and are made from durable materials, making them safe for both residential and commercial use.
Our neon signs are made from flexible LED neon tubing, which is safer and more energy-efficient compared to traditional glass neon. The backing is typically made from acrylic or PVC for durability.
Our LED neon signs have an impressive lifespan of up to 50,000 hours, depending on usage, which ensures years of vibrant lighting.
Yes, many of our neon signs are suitable for outdoor use. However, we recommend checking the product specifications before purchasing, as some signs may be better suited for indoor use only. Outdoor signs are designed to withstand the elements, but it's always good to verify.

🚚 Shipping & Delivery

Shipping times typically range from 15 to 30 days, depending on your location and the shipping method selected. Please note that during peak seasons, such as holidays, delivery times may be extended.
Yes, expedited shipping is available at an additional cost. The delivery time for expedited shipping is usually between 7 to 15 days.
Shipping costs vary depending on your location and the shipping method chosen at checkout. You can calculate the exact shipping cost on the checkout page before completing your purchase.
Depending on your country, customs duties or taxes may apply. These charges are the responsibility of the customer, and they are not included in the product price or shipping cost. Please check with your local customs office for more information.
If you need to change your shipping address, please contact our customer service team as soon as possible. If the order hasn't been processed or shipped, we’ll be happy to make the change for you. Once the order is shipped, we cannot alter the shipping address.
Yes, once your order has shipped, you will receive a tracking number via email, which you can use to track your order's progress. If you have trouble tracking it, please contact us for assistance.

🔄 Returns & Refunds

We accept returns within 7 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Please contact us within 7 days to initiate a return.
Yes, custom-made or personalized neon signs are non-returnable. Please ensure that all details are correct before placing your order.
To initiate a return, please contact our customer service team at [email address] within 7 days of receiving your order. Provide your order number and reason for return, and we will guide you through the process.

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Currently, we do not offer direct exchanges. If you'd like a different item, please return the original item and place a new order. Returns must be made within 7 days of receiving your order.
Customers are responsible for return shipping costs unless the item is defective or not as described. We recommend using a trackable shipping service for returns to ensure it reaches us safely.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

🎨 Custom Orders

Yes, we offer custom neon sign services. Please upload your design & contact us with your ideas, and we will work with you to create a personalized sign that meets your specifications.
Custom neon signs are non-refundable. We encourage you to review your design carefully before placing an order to ensure satisfaction. If you need a revision, please contact us immediately after placing the order.
You can submit your custom design directly by uploading it while placing the order or request via our contact page or by sending us an email with your design idea, logo, or text, and we will get back to you with a quote and further details.
Custom neon signs typically take 3-5 business days to produce. This may vary depending on the complexity of the design and order volume. We will provide an estimated production time upon confirmation of your order.

💳 Payments

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Shopify Payments, Google Pay, and other secure payment gateways.
Yes, we use SSL encryption to secure all transactions and protect your payment information. We also ensure that your data is handled securely and privately.
Currently, we do not offer installment or financing options. However, you can use PayPal's "Pay Later" option if eligible for a flexible payment plan.
Yes, your payment will be processed immediately upon placing your order to ensure that we can begin preparing and shipping your neon sign as quickly as possible.
To use a discount code, enter it during the checkout process in the designated "Discount Code" box. The discount will be applied to your order total automatically. Please note that some discounts may have expiration dates or product exclusions.
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